Refund Policy
Last Updated: 26.02.2025
Welcome to GemstoneSafe FZ-LLC. This Refund Policy outlines the terms and conditions regarding refunds for gemstones and minerals purchased through our website.
1. Eligibility for Refunds
1.1 Refund Conditions
We accept refund requests within 14 days of delivery. To be eligible for a refund, the item must be unused, in its original packaging, and accompanied by proof of purchase.
1.2 Non-Refundable Items
The following items are not eligible for refunds:
- Custom or personalized gemstones.
- Clearance or sale items.
- Items damaged due to mishandling by the customer.
2. Refund Process
2.1 Initiating a Refund
To initiate a refund, please contact our customer service team at info@gemstonesafe.com with your order number and reason for the refund request.
2.2 Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect or defective. Once the return is approved, we will provide you with the return address.
2.3 Refund Processing
Refunds will be processed within 7 business days of receiving the returned item. The refund will be issued to the original payment method. Shipping fees are non-refundable.
3. Exchanges
3.1 Defective or Incorrect Items
If you receive a defective or incorrect item, we will replace it at no additional cost. Please contact us within 7 days of receipt for assistance.
4. Contact Information
For any questions regarding our Refund Policy, please contact us at:
- Email: info@gemstonesafe.com
- Phone: +971 54 704 8112
- Address: VUET0374, Compass Building Al Hulaila, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.
By purchasing from GemstoneSafe FZ-LLC, you agree to the terms outlined in this Refund Policy.