Shipping and Return Policy
Last Updated: 26.02.2025
Welcome to GemstoneSafe FZ-LLC. This Shipping and Return Policy outlines the terms and conditions regarding the shipment and return of gemstones and minerals purchased through our website.
1. Shipping Policy
1.1 Shipping Locations
We ship our products worldwide. However, certain locations restricted for business under UAE law or may have restrictions on gemstone imports. Customers are responsible for verifying local regulations before placing an order.
1.2 Processing Time
Orders are processed within 3 business days after payment confirmation. Custom orders may take additional processing time.
1.3 Shipping Methods and Costs
We offer standard and expedited shipping options. Shipping costs are calculated at checkout based on the destination and shipping method selected.
1.4 Tracking and Delivery
A tracking number will be provided once the order is shipped. Estimated delivery times vary depending on location and selected shipping method.
1.5 Customs and Duties
International orders may be subject to customs duties, taxes, and import regulations. Customers are responsible for any applicable fees imposed by their local authorities.
1.6 Lost or Delayed Shipments
GemstoneSafe FZ-LLC is not responsible for delays caused by shipping carriers or customs processing. If a shipment is lost, please contact us, and we will assist in filing a claim with the carrier.
2. Return Policy
2.1 Eligibility for Returns
We accept returns within 14 days of delivery. The item must be in its original condition, unused, and in the original packaging.
2.2 Return Process
To initiate a return, please contact us at info@gemstonesafe.com with your order number and reason for return. We will provide you with return instructions.
2.3 Refunds
Refunds will be issued to the original payment method after the returned item is received and inspected. Please allow 7-10 business days for the refund to be processed.
2.4 Non-Refundable Items
Custom or personalized items are non-refundable unless they are defective or damaged upon receipt.
3. Contact Information
For any questions or concerns regarding our Shipping and Return Policy, please contact us at info@gemstonesafe.com.